Service and Maintenance Manager

The Service and Maintenance Leader is responsible for managing and leading the company’s service (5) and maintenance (12) teams.

Responsibilities and Duties

• Department profitability & budgeting: The Service and Maintenance Leader works closely with the Finance team to meet J&M’s current profitability margin requirements by making sure the most up to date price sheets are used when selling projects. This position also works closely with the Service and Maintenance Coordinator to ensure jobs stay efficient and productive. The Service and Maintenance Leader regularly reviews department expenses against approved budgets and adjusts accordingly.
• Training: The Service and Maintenance Leader is responsible for ensuring all of the departmental employees are properly trained to complete their jobs by working with each department’s Senior Technician and executing effective training schedules.
  Customer Satisfaction: The Service and Maintenance Leader is responsible for maintaining a high level of customer satisfaction for jobs performed by their teams. They will be involved in any problem resolution that cannot be solved by the Senior Technicians. This position will also audit and get regularly solicited feedback from their customers to improve their net promoter score.
• Standardization: The Service and Maintenance Leader works with their Senior Technicians and office team to ensure work performed, product stock, uniforms, and vehicles are standardized for each department.
• Resource Utilization: The Service and Maintenance Leader is responsible for fully utilizing softwares related to each department.
• Business Development: The Service and Maintenance Leader works closely with the CGO and top management to look at potential growth opportunities and product offerings based on market trends and data. This includes mergers, acquisitions, and divestitures or products and markets.

Required Skill Set

• 8+ years in the service and maintenance pool industry
• Ability to possess a vision for high quality and performance
• Capable of working across a number of key activity areas that drive productivity
• Excellent communication skills – both written and verbal
• Comfortable working directly with customers (both current and potential)
• Proficient computer skills
• Excellent time management skills
• Good interpersonal and supervisory skills
• Ability to implement and control new processes and/or procedures that are put into place

Position Benefit Details

• Healthcare, Dental, Vision benefit options available
• Base Salary – $85,000
• Quarterly Bonus – $5,000 if quarterly YTD targets are achieved (to be discussed and set w/ leadership)
• Annual Commission – 1% of YoY top line growth in construction department revenue
• Annual Bonus – 5% of base salary based on goals and targets (2.5% individual, 2.5% company)